Frequently Asked Questions - Candles & Melts 

Why do you only use Soy Wax for your candles?

There are lots of great advantages to using Soy Wax not least because it burns longer than paraffin so it gives better value for money! Some other advantages are ;


• It is 100% natural wax which can be removed with just soap and water.

• It is a pure vegetable wax and extracted from soy beans husks which are a sustainable crop which can be grown again and again.

• It is vegan friendly and alcohol free.

• It is kosher.

• Less likely to trigger allergies.

Why do Soy Wax Candles burn longer than paraffin based ones?

Soy wax burns cooler which means that you can enjoy your soy wax candle for generally 30-50% longer than a paraffin candle. Soy candles generally need a cooler burning wick depending on how much fragrance oil and dye is used, the more used, the hotter the wick most likely that you'll need. So soy candles burn longer because the wick is not burning as hot and therefore the wax is not burning off as fast as regular paraffin candles.

I notice the majority of your candles are wooden wick which I have never used before – any tips for first time users?

Wooden wicks do take a little getting used to when you first try them and they need a little more patience that traditional wicks. We love the aesthetics of wooden wicks and the lovely crackling sound they make so its really worth buying wooden wick candles. Some key tips for first time users;
• We cut our wood wick at an angle to help with lighting. When you light for the first time I would recommend that you tilt the candle and light the wick at the angle tip and then all the way along the width of the wick ensuring it is fully alight.
• Wooden wick candles hate any draughts so ensure that the area you place your candle is draught-free.
• Allow your candle to burn for at least 2 hours – you should achieve a full ‘melt pool’ (the top 2cms approx. of your candle is molten wax) within this timeframe. This will ensure an even melt each time you burn your candle and you will find that there is very little wax residue left on the sides of your candle container the longer you burn it. Failure to light in this way will result in tunnelling
• Before you relight your candle each time after the initial burn just tap the wooden wick to remove the charred wood and tip it out of the jar. If you keep it in it may affect the burn quality of your candle.

What is tunnelling?

Until I started to research candles and how to make them I never understood how important it was to burn the candle the first time for long enough to achieve a full melt pool.I would have lit many a new candle just before I got into the bath and then blown it out 30 mins later when I had finished bathing. The wax would have only melted a little around the wick – approx. diameter of a 50p piece! The wax would just continue to melt only near the wick and never really reach the sides – so much wax not being burnt! When you continue to burn within the ‘tunnel’ the wick cannot get enough oxygen and will eventually extinguish and it is almost impossible to resurrect the candle at this stage. I never really got value for money till I started burning soy wax and applied the science around candles!

My Wooden wick isn’t staying lit?

If you think of the wick as the channel through which the fragrance/essential oils and wax is drawn when the candle is lit – the wick is effectively drawing the the wax up through the wood and this takes time so be patient when lighting. It is the burning wick that helps to release the fragrance so the hotter the wax in full melt pool the better the scent throw! Sometimes what you are experiencing is a ‘low flame’ which is fine – this can happen with wooden wick but persevere as the wick will continue to heat and the flame height will return. Be careful to ensure there is no debris in the candle wax such as dead matches or charred wood wick as this can clog the wick which will prevent a clean burn.

I have noticed that the colour of my wax has changed after I burned my candle. Is this normal?

At Molly & Me we do not add colourant to our candles because we like the natural creamy colour of soy. Natural ingredients can always impact the eventual colour of candles. Because fragrance oils often include ingredients like vanillin, citrus oils, and cinnamon that vary from batch to batch, you might find your candles discolouring over time. There’s nothing wrong with the fragrance oil itself—it’s just a common variable when using natural ingredients. The wooden wick can also cause some discolourisation as it burns. This is a natural process.

A Not So frequently asked question

WHAT IS YOUR RETURNS POLICY?


If you should change your mind about your purchase, then you have 14 working days to return your purchase. You MUST notify us via email to mollyandmecandles2018@gmail.com, before returning ANY item. You have 14 days to return the policy to us. We will review the product return and , in line with our refund policy, inform you if we are able to process a refund.


Please state in the email:

Your Name,Order/invoice number,Reason for returning the item/s& Whether you would like an exchange or refund. .


We are unable to accept returns for personalised/customised orders unless faulty/damaged.


Please ensure all items are returned, unused, in their original packaging. If there is any sign of use we will be unable to accept the return.


Unless the item/s is faulty, the customer will pay for return postage and packing. If the item/s is faulty then we will refund your return postage and packing costs.


On receipt of the returned item/s, we will issue a refund within 10 working days. The refund will be made via the original method of payment.


This does not affect your statutory rights.