Frequently Asked Questions - Candles & Melts
Why do you only use Soy Wax for your candles?
There are lots of great advantages to using Soy Wax not least because it burns longer than paraffin so it gives better value for money! Some other advantages are ;
• It is 100% natural wax which can be removed with just soap and water.
• It is a pure vegetable wax and extracted from soy beans husks which are a sustainable crop which can be grown again and again.
• It is vegan friendly and alcohol free.
• It is kosher.
• Less likely to trigger allergies.
Why do Soy Wax Candles burn longer than paraffin based ones?
Soy wax burns cooler which means that you can enjoy your soy wax candle for generally 30-50% longer than a paraffin candle. Soy candles generally need a cooler burning wick depending on how much fragrance oil and dye is used, the more used, the hotter the wick most likely that you'll need. So soy candles burn longer because the wick is not burning as hot and therefore the wax is not burning off as fast as regular paraffin candles.
I notice the majority of your candles are wooden wick which I have never used before – any tips for first time users?
What is tunnelling?
My Wooden wick isn’t staying lit?
I have noticed that the colour of my wax has changed after I burned my candle. Is this normal?
A Not So frequently asked question
WHAT IS YOUR RETURNS POLICY?
If you should change your mind about your purchase, then you have 14 working days to return your purchase. You MUST notify us via email to email@example.com, before returning ANY item. You have 14 days to return the policy to us. We will review the product return and , in line with our refund policy, inform you if we are able to process a refund.
Please state in the email:
Your Name,Order/invoice number,Reason for returning the item/s& Whether you would like an exchange or refund. .
We are unable to accept returns for personalised/customised orders unless faulty/damaged.
Please ensure all items are returned, unused, in their original packaging. If there is any sign of use we will be unable to accept the return.
Unless the item/s is faulty, the customer will pay for return postage and packing. If the item/s is faulty then we will refund your return postage and packing costs.
On receipt of the returned item/s, we will issue a refund within 10 working days. The refund will be made via the original method of payment.
This does not affect your statutory rights.